Shipping & returns
Shipping is FREE for customers who purchase directly from our website. We deliver WORLDWIDE!
On working days, orders placed prior to 9.00pm GMT+1 will be delivered within 2 working days in the Benelux, 3 to 5 days for Europe and 7 days Worldwide. Holidays are excluded.
Returning New, Unused Product
As long as the boots have not been worn or damaged, and are returned in the original state within 30 working days, you will either get a full refund or will be offered the option to exchange. Returns within 14 working days qualify for refunds. For exchanges, the same delivery times as shown above are applicable (depending on stock availability). If there are stock limitations on your chosen product, a website credit may be granted.
When sending back your products, please make sure all of the original packaging is included. It is your duty to take responsible care of the products while they are in your possession. Refunds may be granted partially or withheld completely if the products are returned in a non-sellable state. This will be decided at the sole discretion of BMO Australia. Please note that costs associated with the return of the product are your responsibility.
Please contact our customer support team at firstname.lastname@example.org if you have any questions about our shipping & returns policies or if you are unsure if you qualify for any of the above.
Our refund and exchange policies only apply to products bought directly through our website.
Returning Faulty Products
Our products are all checked by hand right before they are being shipped. If you do receive a faulty product, you can return them to us. Please make sure that the products are still within the warranty period and adhere to the above terms. We will cover the cost of the return shipping.
Occasionally slight dye transfer may occur with darker coloured sheepskin during the first few wears. Lighter coloured sheepskin may pick up inks from clothing with which it comes in contact. This discoloration is not covered under the manufacturer’s limited warranty.
Because sheepskin is a natural product, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer’s limited warranty.
For more information please send an email to email@example.com with your inquiry.